Some days working in North Sydney is an education.
Rode up the elevator today with two older gentlemen in shiny suits, heading for the arid executive heights of the top floor, a snatch of whose conversation went:
"These people have no idea what they're doing. I can't believe all the fuss over silly little things like... customer service. They have no idea what it costs us."
There was no sarcasm involved; trust me.
Fortunately, the 18th floor is NOT leased by my company.